FAQs

Currently we are only able to take orders via our website via card payment. To place your order, browse through our range of products, adding anything you require to the basket. Once you have added everything you need, proceed through the checkout process and place your order securely via Sage Pay.

We accept all major credit and debit cards such as Mastercard, VISA and Maestro via our secure payment gateway Sage Pay.

For all delivery prices and lead times, please refer to our Delivery Information page.

Currently we only deliver to mainland UK.

Unfortunately collection is not available.

Unfortunately, we can’t currently offer credit terms.

If you aren’t sure what product you require or you just want some advice, you can contact us at sales@tradevault.co.uk or leave a message on our live chat where one of our staff members will be happy to help.

Do not sign for damaged goods. If your goods have arrived damaged and you sign for them, we cannot provide any guarantees that you’ll be liable for a return. Please contact us as soon as possible and you can refer to our returns policy for more information.